Contact information

Contact Us

We're here to help. Whether you have a question about an order, need help with a return, or just want to say hello — the Box of Passions team is happy to hear from you.

Customer Support

Phone: 1-838-448-5511 Email: support@boxofpassions.com Business hours: Monday – Friday, 9:00 AM – 6:00 PM Pacific Time We are closed on weekends and U.S. federal holidays.

We aim to respond to all inquiries within one business day. Messages received outside of business hours, on weekends, or on holidays will be answered on the next business day.

Business Address

Box of Passions 7375 S Pecos Rd Las Vegas, Nevada 89120 United States

Please note: this is our business address for correspondence. We are an online retailer and do not currently operate a walk-in storefront. Returns must follow the process outlined in our Return & Refund Policy — please do not send returns to this address without first contacting us for return authorization and a prepaid label.

What Can We Help You With?

To help us route your message to the right person and respond as quickly as possible, please choose the contact method that best matches your inquiry:

Orders, Shipping & Tracking

Questions about an existing order, delivery status, or tracking information. Email: support@boxofpassions.com Phone: 1-838-448-5511 Please have your order number ready.

Returns & Refunds

To start a return or check the status of a refund. Email: returns@boxofpassions.com Phone: 1-838-448-5511 See our Return & Refund Policy for details.

Product Questions

Questions about a product, sizing, materials, or availability before you order. Email: support@boxofpassions.com

Privacy & Data Requests

To exercise your privacy rights or ask questions about how we handle your information. Email: privacy@boxofpassions.com See our Privacy Policy for details.

Wholesale & Business Inquiries

For partnership, wholesale, or B2B opportunities. Email: wholesale@boxofpassions.com

Press & Media

For media requests, interviews, or product samples. Email: press@boxofpassions.com

Frequently Asked Questions

Before reaching out, you may find an answer in one of our policy pages:

Send Us a Message

You can also reach us through the contact form on our website at boxofpassions.com/contact. Please include:

  • Your full name
  • The email address used for your order (if applicable)
  • Your order number (if applicable)
  • A clear description of your question or concern

The more detail you can provide, the faster we can help.

We look forward to hearing from you and appreciate you choosing Box of Passions.